Privacy policy

Effective Date: 18th January 2026

At The Grand Scoop (a trading name of ‘Grand Events House Limited’), your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our website or hire our ice cream carts.

1. Information We Collect

When you use our services, we may collect:

  • Contact information: name, email, phone number, address

  • Event details: date, location, type of event

  • Payment information: credit/debit card details or payment confirmations (processed securely through our payment provider)

  • Website data: IP address, cookies, and browsing behavior to improve your experience

2. How We Use Your Information

We use your information to:

  • Provide our ice cream cart hire services

  • Process payments and manage bookings

  • Communicate with you about your booking or inquiries

  • Improve our website and services

  • Comply with legal obligations

We never sell your personal data to third parties.

3. Sharing Your Information

We may share your information with:

  • Service providers who help us run the business (e.g., payment processors, email services)

  • Legal authorities if required by law or to protect our rights

All service providers are bound to keep your information secure.

4. Cookies and Website Tracking

  • Our website uses cookies to improve your experience, track usage, and for analytics.

  • You can manage or disable cookies in your browser settings.

5. Your Rights

Depending on your location (e.g., UK/EU), you may have the right to:

  • Access the personal information we hold about you

  • Request corrections to your data

  • Request deletion of your data

  • Object to or restrict certain processing of your data

  • Withdraw consent at any time

To exercise these rights, please contact us at hello@grandscoop.co.uk.

6. Data Retention

We will keep your personal information only as long as necessary for the purposes outlined above or as required by law.

7. Security

We take reasonable measures to protect your personal data from loss, misuse, or unauthorized access.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

9. Contact Us

If you have any questions about this policy or how we handle your personal data, please contact us at:

hello@grandscoop.co.uk